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Moments of Magic (Paperback)
Moments of Magic (Paperback)
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Moments of Magic (Paperback)

By: Shep Hyken
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

By: Joseph A. Michelli
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day (Hardcover)
Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day (Hardcover)
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Customer Culture: How Fedex and Other Great Companies Put the Customer First Every Day (Hardcover)

By: Michael D. Basch